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| Q.What
kind of rooms do we have? |
A..Rooms
…
《A club level suite》
Room 101 (a luxurious room)
Room 103 (an executive room)
《A sweet room》
Room 105（Province room）
Room 106（A British antique room）
Room 107（A maisonette room） We offer five types of room.
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Q. How many people can stay per room?
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A..The number of occupant per room is as follow.
《A club level suite》
Room 101 (a luxurious room) ...1-3 people
Room 103 (an executive room) ...1-3 people
《A sweet room》
Room 105 (Province room) ...1-2 people
Room 106 (a British antique room) ...1-2 people
Room 107 (a maisonette room) ...1-4 people |
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| Q.What is the difference of a Club Level Suite and a Suite? |
A..The biggest difference is the room space that is offered.
A club level suite guest room offers 40 square meters of space
A suite guest room offers 20-34 square meters of space
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| Q.Do we receive anything to confirm our reservation? |
A..For customer who books by telephone, we will send a 'Reservation confirmation
book' and a 'Pamphlet' (Map also included).
(※If you're unable to receive the postage please mention it when you're
making the reservation.)
When you reserve through the internet your reservation is confirmed when
you complete the reservation. In regards to the resevation, we wont send
anything via postage.
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Q.Can we stay with children aged 0-year old to pre-schooler?
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A..Yes you can.
All customers are welcome to stay, however, there will be a extra charge
of either breakfast or a standard room charge
Primary school student and above will be considered as adult.
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| Q.What is offered in the room (amenity etc.)? |
A.We offer the following facility and aminities.
An outdoor bath, a indoor spa (offered in the Maisonette room. Indoor spa
and outdoor bath is linked, a restroom, high definition TV (HDTV), DVD
player, a dresser (a washstand), air-conditioner, tea set, a refrigerator,
a modular jack (for LAN), free wifi connection, bath towel for Internet,
face towel, bath mat, bathrobe, shampoo, conditioner, body soap, body sponge,
toothbrush, hair dryer, a cotton set, headband.
(※We offer yukata (Japanese style pajamas) and pajamas on request when
you check-in) |
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Q.Can we smoke a cigarette in the room?
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A. As it could be a fire hazard please refrain from smoking in the guest
room.
We provide an ashtray, table, and a chair, these are placed in the outdoor
hot spring room.
We also provide an ashtray, which is located near the reception.
Dining area is strictly non-smoking area. Please use the ashtray that is
located near the reception. |
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| Q.What is the reception condition like for cellular phone/mobile phone? |
A..The reception coverage is good for all networks.
It is a radio wave condition that can talk over the telephone any career.
However, due to the difference in atmospheric pressure, there may be times
that you may lose reception.
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| Q.Can
the credit card be used? |
A.We currently don't accept credit cards, we apologise for your inconvenience
Payment must be made in cash.
Payment by credit card is possible if you book through the japanese travel
agent below.
Jalan, Rakuten Travel, Smar-Yado (H.I.S), and Agoda,
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Q.Are we allowed to bring in food or drink?
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A.Yes, long as it's within the guest room.
Please co-operate with us in maintaining the beauty of the National Park
by taking the food and drinks being brought in. Thank you.
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| Q.Can we bring our pets? |
A. Sorry for your inconvenience but we do not accept pets. Service dogs
such as guide dogs are welcome.
Note: If there is a breach of this rule (secretly bringing in pets) we
will have to refuse your stay immediately.
 OK |
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 OK |
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| Q.When does the cancellation charge apply and how much? |
A..Cancellation charge applys 7days prior to your stay.
The cancellation charge and period is as below.
3 days to 7 days prioir to your stay
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30% of the full lodging fee |
| 2 days prior to your stay |
50% of the full lodging fee |
| The day before your stay |
80% of the full lodging fee |
The day of your stay or cancellation due to no show with no prior contact
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100% of the full lodging fee |
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The cancellation charge will be effective from 7 days before your stay.
When making the booking, please check the day of your stay carefully. |
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Q.What can we do if we have to cancel due to unavoidable circumstances?
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A..Please contact us by phone.
(*We do not accept cancellation by mail.
Recently there has been many customers who cancel just before the cancellation
charge period. We provide 5 unique, all different designed villas. Each
of the 5 villas offers different design in both exterior and interrior.
There are customers who inquires about the specific villa, so it's really
disappointing if there's a cancellation on the villa that other customer
inquired about.
By reasons due to major sickness or loss of a family member is acceptable
reason. Please contact us as soon as possible. |
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Q.Is there car parking available on the premises? Is it free?
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A..There are free parking lot located in front of each villa.
There are separate space provided for motorcycle and large-sized car (6m
or more in length).
Please contact us beforehand.
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Q.If we come by bus or train, is there free transportation to and from
the hotel?
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A.Unfortunately currently we are not providing pick-up or drop-off service.
The closest bust stop is 'Morikozaka'. it is about 8 minutes by walk. (Check
the map)
There is a convenience store 'Family Mart' located just near the bus stop.
It is open 24 hours, and also provides ATM service.
There are restaurants and many places to eat located near the bus stop.
(For more details please ask the hotel staff) |
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| Q.Is the hot spring of the Hotel Rosewood a genuine hot spring? |
A.Yes, it is a real thing. Please check the details below
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This is not part of the Q&A, but we would like to request each customer to read and understand the terms below so that you can have a pleasent experience.
If the any of the following behaviour is evident and severe, we will have
to ask you to leave the Hotel immediately
■ If you violently abuse other customer or staff member by either physical,
verbal or both.
■ If there is more occupant staying in the villa, which is different to
the initial booking
■ If there is evidence that pet has been let into the room. Guide dog is
accepted, please inform the hotel beforehand.
In addition there will be a penalty fee if the following is evident,
■Room is in a very dirty situation (Need professional cleaning), and does
not inform the Hotel when checking out.
■When there is a need of restoration or replacement. (e.g. Wall paper damage
due to cigarette, curtain, bedcover, etc.)
■When I have taken the hotel items other than the amenities offered. Some
example of hotel items may include, bath towel, bathrobe, hanger, coffee
cup, etc.
※There has been increase in theft of hotel items which is very dissapointing
for us. We try and provide the best service and comfort for the each and
every customer. In some extreme cases, we have to contact the police.
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